Program ObjectivesBy end of programme, delegates will:
- Learn ways to build and maintain trust and respect as telemarketers.
- Develop skills to warm up their sales approach.
- Master tactics to reduce the fear of cold calling.
- Learn ways to give a positive first impression.
- Learn strategies that help them determine and speak to the decision-makers.
- Develop personalised scripts to maximise efficiency while marketing over the phone.
- Learn how to create interest, handle objections, and close the sale.
Program Outline:
- The essential skills for telemarketers
- Building trust and respect
- Building rapport
- The Johari window
- Communication skills
- Developing your script
- Pre-call planning
- Handling objections
- Phone tags
- Handling call backs
- Following up
- Closing the sale
Target Audience
- Business owners
- Managers of marketing
- Supervisors of departments and their chairmen
- All workers in the marketing field